1. Who we are

Saloom is a student transport coordination platform connecting drivers, guardians, students and transport administrators.

2. Information we process

We may process account and profile data, student and guardian information, driver and vehicle details, home/pickup/drop-off information, trip and attendance records, device and notification identifiers, precise or approximate location where required for transport, and support, incident and safety information.

3. Driver location and navigation data

During an active trip Saloom may process the driver or vehicle location to provide live tracking, ETA, remaining distance, stop coordination and guardian notifications. When Google Maps, Waze or Navigation Connect is used, Saloom may receive location, trip status, ETA and remaining-distance information subject to required permissions and consent.

Saloom does not sell location or trip data and does not use it for behavioral advertising.

4. Guardian live tracking

Authorized guardians may view information about the vehicle serving their own child during an active trip, including location, trip status and estimated arrival information. Access is limited to authorized transport relationships.

5. How we use information

• create and operate transport trips;
• provide live tracking, ETA and notifications;
• support navigation, stops, pickup and drop-off;
• handle attendance, incidents, cancellations, replacements and emergencies;
• secure accounts, prevent misuse and maintain operational records;
• diagnose technical problems and comply with safety or legal obligations.

6. Service providers

Saloom may use trusted providers including Google Maps Platform / Waze Navigation Connect, Mapbox, Firebase, and routing services needed to provide navigation, mapping, notifications and route calculations.

Service providers that process personal information on Saloom's behalf are required to protect that information consistently with this Privacy Policy, applicable contractual safeguards, and applicable privacy requirements.

7. Data sharing

Saloom does not sell personal information. Information may be shared only as reasonably needed to operate the service, with authorized users, service providers, or where required for safety, legal compliance or protection of users and the platform.

8. Data retention

We retain information only as long as reasonably necessary for operations, safety, support, dispute handling, auditing, security and legal obligations. Retention periods vary by record type, after which information may be deleted or anonymized.

9. Security

Saloom uses technical and organizational safeguards including authenticated access, role-based administrative controls and protections for trip and location data. No system can guarantee absolute security.

10. Student and child information

Saloom may process information about minors where necessary to provide student transport, guardian visibility and safety features. Access is role-based and Saloom does not use student information for targeted advertising.

11. Your rights and choices

Depending on applicable law and your relationship with Saloom, you may request access, correction or deletion of personal information or raise a privacy concern. Certain records may be retained for safety, fraud prevention, disputes or legal obligations.

Optional system permissions, including notifications, camera and device location, may be withdrawn at any time through iOS Settings. Disabling a permission may disable the related feature without preventing use of other features that do not depend on that permission.

12. International processing

Some technology providers may process or store information outside Iraq. Saloom uses such providers for legitimate operational purposes and relies on their applicable contractual and security safeguards.

13. Changes to this policy

We may update this policy as the service develops or requirements change. The effective date and version will be updated when material changes are made.

14. Contact

For privacy questions, use the official Saloom support channel in the app or the contact information published in the app-store listing.