1. Scope of service

Saloom provides tools for coordinating student transport, connecting guardians with drivers, and managing trip, pickup, drop-off, tracking and notification information. Use of the app is subject to these Terms and related policies.

2. Account and information accuracy

Users must provide accurate, current information and protect their login credentials. Saloom may restrict access in cases of misuse, misleading information or security risk.

3. Guardian responsibilities

Guardians are responsible for providing accurate student, address, pickup and drop-off information and for reporting changes that affect the service. Guardians should also be ready for pickup and handover in accordance with the applicable schedule and instructions.

4. Driver responsibilities

Drivers must follow trip and safety instructions, use the registered vehicle approved for the service, and maintain appropriate conduct while transporting students.

The driver is responsible for student safety during the transport period from pickup until handover. The driver's identifying details and vehicle information are recorded and made available to the guardian through the Saloom app.

Drivers must report incidents, breakdowns or unusual circumstances affecting a trip and must not use the app or phone in a way that interferes with safe driving.

5. Pickup, drop-off and no-shows

Trips operate according to registered service points and schedules. A student may be marked as a no-show when they are not available within a reasonable operating window, subject to Saloom and school or contracting-party procedures.

6. Tracking and navigation

Drivers may use navigation and tracking services during active trips. These tools must be used consistently with traffic rules and safe driving. The driver's obligation to make safe driving decisions remains unchanged.

7. Incidents and circumstances beyond reasonable control

Service may be affected by traffic, weather, road closures, breakdowns, emergencies or government actions. Saloom works to reduce disruption and provide available information, but cannot guarantee a fixed arrival time in every circumstance.

Saloom's in-app reporting feature is for notifying transport operations about operational problems and incidents. It is not an emergency, ambulance or police service and does not replace local emergency services. If there is immediate danger, users should contact the appropriate local emergency service.

8. Acceptable use

Users must not misuse the app, attempt unauthorized access, provide false information, harm others through the service, or intentionally disrupt operations.

9. Fees and records

Saloom may display transport-fee status or financial records associated with the service. Unless expressly stated otherwise, the app does not process payment-card or bank-account credentials in-app.

10. Account restriction or termination

Accounts may be restricted or suspended for violation of these Terms, operational or security risks, or legal requirements. Users may request account deletion through the process provided in the app and account-deletion page.

11. Changes to these Terms

These Terms may be updated as the service or applicable operational and legal requirements change. The effective date and version will be updated when material changes are made.

12. Contact

For questions about the service or these Terms, use Saloom's official support channels in the app or the contact information published in the app-store listing.